Privacy Policy

1. Information We Collect

1.1 Personal Information Provided by You

When you register for an account, activate a free trial, or make an enquiry, we collect:

• Name
• Email address
• Phone number
• Address (for trial activation and enquiries)
• Membership preferences
• Messages and communications you send to us

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Cookies and session data

1.3 Payment Information

We do not store credit card, debit card, or UPI details on our servers. All payments are processed through third-party payment gateways (e.g., Razorpay), and their privacy policy applies to payment transactions.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Deliver gym services and memberships
• Send confirmations, updates, and operational emails
• Improve our services and website functionality
• Ensure security, prevent fraud, and comply with legal obligations
• Send marketing communications (you can opt out at any time)

We NEVER sell your personal information to third parties.

3. Sharing of Information

We may share your information only with:

• Service providers (email services, SMS providers, hosting, payment gateways, analytics) who help us operate our business
• Legal authorities when required by law or to protect our rights

We do not resell or share your data for marketing purposes with third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, enhance security, and analyze website usage. You can disable cookies in your browser settings, but some website functionality may not work properly if cookies are disabled.

5. Data Retention

We retain your personal data while your account is active and as long as necessary to fulfill legal, security, and operational requirements. You may request deletion of your data, subject to legal and operational constraints.

6. Data Security

We implement industry-standard security measures including:

• HTTPS encryption for data transmission
• Secure servers and databases
• Password hashing
• Token-based authentication
• Access controls and monitoring

While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (where legally and operationally possible)
• Opt out of marketing communications

To exercise these rights, please contact us at: shabnam@fitqueens.in

8. No Refunds & No Cancellations

VERY IMPORTANT: All purchases, memberships, and payments are final, non-refundable, and non-cancellable. No refunds will be provided for partial usage, change of mind, schedule issues, dissatisfaction, or any other reason.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: